HELP CENTER

Welcome to the lumincove.shop Help Center. Here you can quickly find information on order processing, shipping, returns, and refunds.

1. About Clearance Sale
   Due to recent business adjustments and ongoing operational optimization, this website is currently undergoing a phased inventory clearance and product structure adjustment. This sale is a limited-time clearance sale; quantities are limited, and items will be available while supplies last and may not be restocked.
2. Order Processing Time
   Order processing time: Same-day processing
   All orders will be processed on the same day after successful payment and will be prepared for shipment.
3. Shipping Time
   Shipping time: Delivery within 2 days (within the US)
   Orders typically ship within 2 days after shipment (actual time may vary slightly depending on logistics and region).
4. Return Policy
   Return period: 30-day return policy
   Customers can apply for returns within 30 days of receiving the goods (subject to return conditions, such as the product not being severely used or damaged).
5. Refund Time

Refund Arrival Time: Processed within 3 days

After your refund request is approved, we will process the refund within 3 days. The exact arrival time depends on the payment method or bank processing speed.

6. Shipping Address (US Warehouse)

1890 SW 2nd St
Miami 33184
United States

7. How to Contact Customer Service

For any questions, please contact us as follows:

Contact Person: Reynaldo Mayor

Email: reynaldo.mayor@lumincove.shop

Phone: +1 (786) 835-1445